What is Juliette?

We're passionate about delivering clean clothes that smell good.  We pride ourselves on creating an authentic, branded experience through quality control, unmatched customer service, and efficient technology.  Every consumer touchpoint is thoughtfully designed.  And we never outsource.

How does it work?

Our clients use our app to request a pickup.  You can request a pickup anytime during the day.  The cutoff to place an order is 10PM.  We pickup throughout the night and return your clean items the following evening. 

When do I get my clothes back?

All laundry & dry cleaning is returned the following night.  Some items like bedding and comforters can take an extra day, but we'll always let you know in advance. 

Why is it invitation only?

By focusing on a select few customers, we are able to keep our promise of delivering only the best possible service to you while remaining efficient, reliable, and simple. 

I downloaded the app, now what?

Once you’ve downloaded the app, you could Request An Invite by selecting “Register” then “Request Invite”.  Please be sure to fill out all the fields and mark whether you live in a 24-hour doorman building or not.  

Why do I have to live in a 24 hour doorman building?

We pickup and deliver throughout the night, sometimes into the wee hours.  During that time we prefer not to bother our customers, which is why we simply take care of their items through their doorman. 

I don’t have a 24 Hour Doorman, can I just give you keys to my building?

Please contact us directly at julie@juliettelaundry.com 

What's the pricing?

Wash & Fold is $1.50 per lb.

There's a $15 minimum charge

We offer hang dry service.  Each item begins at $3.50 per piece

Do you offer dry cleaning?

Yes!

Do you wash & press?

Yes - men's shirts only.

How do you handle special care items? (Items that need to be hand washed, stain removal, hang dried, etc)

For items that require extra care, please contact us directly at julie@juliettelaundry.com with your instructions.  You could also submit special requests through our app, by selecting “Contact” from the Menu.

What areas are you servicing?

We are serving all of Manhattan from Financial District to Central Park North. 

I have more questions! 

Feel free to contact us directly with any other questions or concerns at julie@juliettelaundry.com